Scope of This Policy
This policy describes what information is collected when you visit tendirectionscounseling.com, how it is used, and the choices you have. It applies to website visitors.
If you are or become a client, your health information is protected health information (PHI) governed by our Notice of Privacy Practices under HIPAA and applicable New York law. That notice, not this policy, governs information created or received in the course of treatment.
Information You Provide
If you use the contact form, we collect the information you choose to provide: your name, email address, and message. Providing this information is voluntary and is used to respond to your inquiry and, if you wish, to schedule a consultation.
How Contact Form Messages Are Delivered
Contact form submissions are transmitted through our website host and an email delivery service to the Practice's email inbox. Standard email is not an encrypted or secure channel. Please do not include detailed health information, clinical history, or other sensitive details in the contact form. A brief note that you would like to connect is enough; anything clinical can wait for a secure conversation.
Information Collected Automatically
This website does not set cookies and does not use advertising trackers, social media pixels, or third-party analytics scripts. Our website hosting provider (Cloudflare) may process technical information, such as your IP address and browser type, in server logs as part of operating and securing the website.
Fonts and External Resources
This website loads fonts from Google Fonts. When pages load, your browser requests those font files from Google's servers, which means Google may receive technical information such as your IP address. No other third-party resources are loaded by this website.
How We Use Information
We use the information you provide solely to respond to your inquiry, schedule consultations, and operate the website. We do not sell personal information, and we do not use it for advertising.
Sharing of Information
We share information only with service providers that operate the website and deliver messages (such as our hosting and email delivery providers), and as required by law. Service providers are permitted to process information only to provide their services.
Data Retention
Inquiry emails are retained as long as needed to respond and maintain ordinary business records, after which they may be deleted. [Confirm desired retention period.] If you become a client, records related to your care are retained according to clinical record-keeping requirements, which are addressed in the Notice of Privacy Practices and intake documentation.
Your Choices and Rights
You may contact us at any time to ask what inquiry information we hold about you, to request a correction, or to request deletion of your inquiry messages, subject to legal record-keeping obligations. Depending on where you live, you may have additional privacy rights under applicable law.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information through the website, please contact us and we will delete it.
Security
The website is served over an encrypted connection (HTTPS), and we take reasonable measures to protect the information you submit. No method of transmission or storage is completely secure, which is why we ask that sensitive details be saved for a secure conversation rather than the contact form.
Changes to This Policy
We may update this policy from time to time. The current version, with its effective date, will be posted on this page.
Contact
Ten Directions Counseling
Stephanie Napolitano, LMHC #005793
Queens, NY
Phone: (929) 782-0578
Email: tendirectionscounseling@gmail.com